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Reinventing the Patient Experience: Strategies for Hospital Leaders




Author: Barbara Findlay, Christine Goertz Choate, Jon B. Christianson, Michael D. Finch, Wayne B. Jonas
Type: eBook
Date Released: 2007
Format: pdf
Language: English
Page Count: 188
Isbn10 Code: 1567932789
Isbn13 Code: 9781567932904


About the Author Jon B. Christianson, PhD, holds his doctorate in economics from the University of Wisconsin Madison and is currently the James A. Hamilton Chair in Health Policy and Management in the School of Public Health, University of Minnesota. His research interests include health insurance, employer initiatives in healthcare, healthcare markets, pay for performance, organizational change in healthcare, and the translation of evidence-based medicine into practice. Michael D. Finch, PhD, received his degree in sociology from the University of Minnesota. After 14 years on the faculty of the Division of Health Services Research and Policy at the University of Minnesota, he left to become Director of Research Programs for UnitedHealth Group. He is currently a Senior Fellow at the Samueli Institute and a member of the graduate faculty at the University of Minnesota and has appointments in the Carlson School of Management, the School of Public Health, and the Department of Sociology. His most recent research includes a study on the effects of surgical volume on outcomes in hospitals, an assessment of guideline performance for diabetes, the cost and financing of end-of-life care, and an evaluation of the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. Barbara Findlay, RN, is vice president of the Optimal Healing Environments Program at the Samueli Institute. From 1997 to 2003, she was with the Tzu Chi Institute for Complementary and Alternative Medicine in Vancouver, British Columbia, where she served as coordinator for Clinical Research and Professional Practice and then executive director. Between 2003 and 2005, she held a senior leadership position with the BC NurseLine, a British Columbia Ministry of Health telenursing initiative. Ms. Findlay s early professional background includes more than 20 years as a staff nurse in a variety of clinical settings, including inner-city emergency departments, and as an educator for patients and health professionals in a community hospital setting. Wayne B. Jonas, MD, is president and chief executive officer of the Samueli Institute, a not-for-profit medical research organization supporting the scientific investigation of healing processes and their application in health and disease. Christine Goertz Choate, DC, PhD, received her doctorate in health services research, policy, and administration from the University of Minnesota and her doctor of chiropractic degree from Northwestern Health Sciences University. She is currently executive director of the Palmer Center for Chiropractic Research and president of the Choate Group LLC, a research and communication strategies consulting firm. Dr. Choate is also on the faculty at the Uniformed Services University of the Health Sciences.

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